Return Policy -

At present, we only support replacement. No refund will be provided once the order is accepted. Refund can be only given when the product is not available in replacement. 

Replacement Policy
Items within return window and in stock are eligible for free replacement. The replacement order will be
sent after the original order is received by us and is verified. You can request a replacement if :

*The size received is wrong.
*The product is damaged
*Incorrect product is received

• The return or exchange can be done within 3 days after your order is delivered (including Delivery Date)
• In case the customer receives defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.
  
  
• Kindly note that all exchanges are accepted only for size issue & returns only for the wrong product received within 3 days of delivery (including the day of delivery).

• Note: It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.

• If the customer's pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges upto ₹100 are 100% refundable if customer receives defective/wrong product(s).

• Please courier the product(s) to the following address:
  42A, Ambrose Nagar, Somanur Road, Karumathampatti, Coimbatore, Tamil Nadu – 641659.

• Kindly pack the product(s) properly to prevent damage during transit. Please ensure the product(s) must be in unused condition with all tags and packaging.

Good to know points:

*The pick up will be attempted between 7 am to 10 pm by the agent on the scheduled date. We cannot promise a time specific pick up.
*A return request can be created only within the return window.
*The agent may deny the pick up if the original packaging and the price tags are missing.
*Return can be picked up only from the address on which the order was delivered.
If you are not available at the time of pick up, the agent may cancel the pick up. In such a case, you will need to create a new pick up. The new pick up also has to be created within the next 3 days. Prior to that, the returns option will be disabled.

Self Ship
For addresses where pick up is not available, you will receive a return mailing label. The mailing label contains the address on which you will have to ship the order. You will need to add a copy of the invoice and a note with the Order ID mentioned on it.
Once you ship the order, you can send us the courier receipt on cshelp@krookedvibe.com .We will reimburse the shipping charges of up to Rs. 100 in the form of VibeKredits.